Refund Policy

You can request a refund within 14 calendar days from the moment your payment is confirmed. The exact deadline is shown on your purchase card in My Purchases. After the window closes the Refund button is hidden and the purchase becomes final.

We refund the website purchase price — the amount you saw at checkout for the site itself — back to the original payment method (typically the card you used on the Stripe Checkout page).

The exact amount we will send back is shown to you in the confirmation dialog before you click Request refund. There are no hidden fees: what the dialog shows is what lands on your statement.

Domain registration fees

If your purchase included a custom domain (e.g. yourbusiness.com), the domain registration fee is not refundable. Two reasons:

• The domain registrar we use (Vercel via their upstream registrars) does not refund domain purchases — once a domain is registered the cost is paid out and gone.
• You keep the domain. Even after a refund the domain remains registered to you for the full registration period (typically one year). You can transfer it, point it elsewhere, or let it lapse — it's yours.

The exact non-refundable domain amount is shown in the confirmation dialog and broken out as a separate line item.

Other non-refundable items

• Seller subscription fees (Plus and Pro, or other monthly plans billed through Stripe) are not refundable through this buyer refund flow. Subscription billing is managed separately — cancel anytime from Plans or Stripe. Legacy prepaid credit packs, if you still have an old balance, are not refundable for cash; contact support@evnno.com for questions.
• Purchases outside the 14-day window, except in the case of platform error or fraud — contact us and we will review.
• Purchases that have already been refunded once, are under dispute, or have been flagged for fraud review.

1. Go to My Purchases.
2. Find the purchase you want refunded. If it is still inside the refund window, a Refund button appears with the days remaining.
3. Click it, review the breakdown (refundable site amount + non-refundable domain fee, if any), and confirm.

You will receive an automatic refund-receipt email from Stripe once the refund is issued.

Refunds are issued through Stripe to the same card you paid with. Most cards see the refund on their statement in 5–10 business days. Some banks display it faster (next business day) and a few take up to 14 days — the timing is set by your card-issuing bank, not by us.

If a refund has not appeared after 10 business days, email us at support@evnno.com with the email address you used at checkout and the date of purchase, and we will track the refund with our payment processor.

In rare cases (most often: closed cards, frozen accounts, or some ACH transfers) a refund can be initiated successfully and then fail at the bank a few days later. When that happens we are notified automatically by Stripe and we restore your purchase — the deal is re-activated as if the refund had not been requested. We will email you so you can decide how to proceed (try a different card, or keep the purchase).

We strongly prefer that you contact us before filing a chargeback with your bank. Refund requests through this policy are typically resolved within 24 hours and do not incur fees on either side.

Chargebacks filed without first reaching out to support@evnno.com will be reviewed and responded to with the appropriate evidence to your bank. If a chargeback is filed and the underlying purchase is found not to be eligible for refund under this policy (for example, after the refund window has expired or for a non-refundable domain fee), we may dispute it.

For anything refund-related — including timing, eligibility, or appeals — email support@evnno.com. Please include the email address you used at checkout and the date of purchase so we can find your order quickly.

We may update this policy as the platform evolves. The version that applies to your purchase is the version that was in effect on the date you paid. Material changes will be reflected by updating the "Last updated" date at the top of this page.